Customer Service


Shipping & Delivery

Delivery of goods to the customer – it is very important element of our cooperation. Therefore, we take most seriously to this process.
“Cream Separator” LTD insures each order that was done in our store. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.


Delivery times vary from 8-14 business days depending on your location.

Questions about shipping? Email us at . We'll be glad to help!


USA & Canada

Delivery times vary from 10-18 business days depending on your location.




Australia & Oceania

Delivery times vary from 2-4 weeks depending on your location.






If a defective/scratched/bent product is received, we will send you a replacement of spare parts at our cost if you will send us photos of broken details as proofs.



We accept the following credit cards: Visa, Master Card, American Express, and Discover.

We also accept online payment via PayPal, 2Checkout, Google Checkout and InterKassa.

On the payment page you can see exactly which payment methods can be used in your country.

Payment must be received within 7 days after the you placed order.



If you are not completely satisfied with your purchase please return it for a refund, exchange or credit. All returns must be made 30 days from date of purchase. Any product not in original packaging or in sellable condition will not be eligible for a return. Additionally, return items that are received back damaged are not refundable. Original Shipping and/or handling charges are not refundable and shipping costs for the return of any item/s is the full responsibility of the customer.


To Complete a Return

You must contact us using e-mail   for assistance.


Warranty Items

We guarantee your satisfaction.

All equipment is guaranteed up to 1 year. Consumbles such as light bulbs and normal "wear and tear" are not included.

The warranty does not belong to the damages that arise due to the client’s fault, or due to the improper storage or application.

Beyond 1year all products are covered by the manufacturer.

You will need to return item for repair to our office in Ukraine. Shipping and/or handling charges for the repair of any item/s beyond 365 days is the full responsibility of the customer.

You can buy spare parts for your item in our store or contact us using e-mail


Missing/Incorrect/Damaged Merchandise

These items must be reported by the next business day. After the next business day, we cannot be held responsible. You MUST keep all your packaging materials and original shipping box with label in order for us to file a claim. Failure to do so will forfeit any damage claim.